The course is a basic overview of topics required to be a successful quality manager that is presented in four 2-hour sessions. The course takes into consideration the Knowledge, Skills, and Abilities for a Certified Environmental Laboratory Quality Management Systems Professional.
Session 1 – Managing – This session speaks to the organizational aspects of the QA staff/team, how to cover the various responsibilities and how to work with the lab management team. Specifics on evaluating risks in the lab, reviewing the management systems, and ensuring changes are managed in a controlled manner. The importance and tools for developing client communication/interaction skills are also covered.
Session 2 – Foundational Tasks – This session covers the tasks that serve as the basis for evaluating and ensuring quality – internal auditing, reviewing the management systems, Certification and PT management. Content will include a varied approach to internal audits in that one size does not fit all; critical pieces in ensuring that your certifications do not lapse.
Session 3 – CAPA – This session addresses how to effectively respond to findings (both internal and external) and how to get to and implement effective corrective actions. It will also cover change management.
Session 4 – Employee Training / Document Management – An often-overlooked part of the QA responsibilities, this session presents various topics that should be in every lab's training programs. A key aspect of training is written procedures. This session will also cover the importance of document control and what needs to fall under the control; and how to write an effective and compliant SOP in a simple way.
Session 1 Managing
Session 2 Foundational Tasks
Session 3 CAPA
Session 4 EmpTraining / Doc Mgt
QA responsibilities/ QA team
Internal audit program
Sense of urgency
Why we do what we do
Communicating w management
Management Review
Responding to findings
New hire orientation
Lab quality/metrics – are you at risk?
Cert mgt
Targeting corrective actions
Document management
Client interactions
PTs
Change management
SOP review/writing
Upon completion of the course, the attendee will
This course is designed for Quality Managers, Laboratory Managers, and those pursuing a TNI Certified Environmental Laboratory Quality Management Systems Professional credential.
None
05/21/2025 11:00 AM
8 hours
0.8
Dorothy Love
Ms. Love has worked in the environmental testing field for more than 40 years, with 25 years in Quality Assurance. She is currently a Quality Advisor for Eurofins Environment Testing (USA). Ms. Love has a B.S. degree in Environmental Health from Indiana University of Pennsylvania. As a Quality Advisor, Ms. Love makes use of her experience and skills to work on special projects with Eurofins and serves as a mentor to the quality team. Prior to her current Quality Advisor role, she served as a quality director overseeing the Eurofins' quality systems in the Environment Testing (USA) businesses, she has experience in analytical testing and data review for both organic and inorganic methods. Ms. Love has been with Eurofins (originally under Lancaster Laboratories) since 1989 with prior lab experience at other commercial and state laboratories. She has served for six years on TNI's Laboratory Accreditation Systems Executive Committee; served for six years on the TNI Quality Systems Expert Committee; participated in and chaired the TNI semi-annual Mentor Session for close to 10 years; and is a past chair of the NJ Environmental Laboratory Advisory Committee.
