Managing Change to Minimize Risk and Increase Success

Synopsis

Participants will learn how to manage change. Change management minimizes risk and improves successful outcomes. The course will cover how to implement new technologies, procedures, and workflows while maintaining data accuracy, regulatory compliance, and operational efficiency. Emphasis will be placed on addressing staff concerns, fostering collaboration, and adapting to evolving environmental standards. Communication with clients and Accrediting Bodies (ABs) will also be discussed.

  • The analytical methods to be used;
  • The frequency of monitoring for various Public Water Systems (PWS);
  • The proficiency testing requirements;
  • The reporting requirements, including options for averaging results;
  • The implementation schedule; and
  • Projected costs to Public Water Systems.

    • Learning Objectives

    • Be able to define change management
    • Be able to identify a process framework
    • Know how to communicate change
    • Know how to build acceptance and reduce resistance
    • Know how to sustain the change
    • Know how to evaluate risk of the change
    • Know how to prioritize activities to minimize risk
      • Understand "trigger levels" that can be used to reduce monitoring.
      Know how to use any existing data.

      Audience

      This course is designed for Quality Assurance Personnel, Managers/Supervisors, and Technical Directors.

      Digital Badges Associated with this Course

      None


      Fees

      $120 for TNI members
      $135 for non members

      Group rates are available: Each purchased webcast is to be viewed by only one student. If you would like multiple viewers, separate purchases must be made. A group rate of $625 for TNI members or $700 for non-members is available for groups of 5-10 students at a single location.

      Certificates: A Certificate of Attendance (CoA) is provided for this training. A Certificate of Completion (CoC) may be purchased for an additional $25. A passing score of at least 70% must be received on the exam in order to receive CEUs and a CoC. Scores of less than 70% will be issued a CoA. For a CoA you will not need to take the quiz and you will not receive CEUs. See FAQs for additional information.






    Length

    3 hours

    CEUs

    0.3

    Presented By:

    Dorothy Love

    Ms. Love has worked in the environmental testing field for more than 40 years, with 25 years in Quality Assurance. She is currently a Quality Advisor for Eurofins Environment Testing (USA). Ms. Love has a B.S. degree in Environmental Health from Indiana University of Pennsylvania. As a Quality Advisor, Ms. Love makes use of her experience and skills to work on special projects with Eurofins and serves as a mentor to the quality team. Prior to her current Quality Advisor role, she served as a quality director overseeing the Eurofins' quality systems in the Environment Testing (USA) businesses, she has experience in analytical testing and data review for both organic and inorganic methods. Ms. Love has been with Eurofins (originally under Lancaster Laboratories) since 1989 with prior lab experience at other commercial and state laboratories. She has served for six years on TNI's Laboratory Accreditation Systems Executive Committee; served for six years on the TNI Quality Systems Expert Committee; participated in and chaired the TNI semi-annual Mentor Session for close to 10 years; and is a past chair of the NJ Environmental Laboratory Advisory Committee.